Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Personalized items cannot be returned.

Refunds
Please be sure customizations are correct when ordering. Customer misspellings of personalized items will NOT be refunded. If a product is defective or broken, a full refund or replacement will be issued provided a picture of damage is provided. This is so that we can improve our customization, product choices, and shipping methods.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jen@berlingraphicsandapparel.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@berlingraphicsandapparel.com.

Shipping
Depending on where you live, the time it may take for your replacement product to reach you, may vary.